This page details our customer terms and conditions.

Our Contact details:

Floral Design By Daisy - 101 Maple Road, Penge, London, SE20 8LN. - Tel: 020 3633 6533 or 07342 123658
Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any bouquets or gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the ‘Checkout’ button and you will be asked for a few details that we need to be able to complete the order.

We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Apple Pay, Google Pay, Clearpay & Klarna. You may send and pay for flowers over the phone by calling us.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. This term protects us in the event that a mistake has been made in pricing, goods have been under-priced, or we are unable to supply a product. In the case of a price change, we will contact you first to ensure the price is acceptable.

Delivery Schedule
Orders received before 2pm Monday to Saturday UK time for UK delivery will be delivered on the same day if required.
Orders with a specified delivery date will be delivered on that day (must be received before the same day cut-off).
Orders placed for delivery on a public holiday will be delivered the next working day.
Online deliveries are UK only. To send flowers overseas please telephone.

No timed deliveries – except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that delivery was attempted and to collect from the shop.
If a neighbour is home we may leave the flowers/plant with them if they agree to take responsibility.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged.
We are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.

Tax Charges: Orders are inclusive of 20% VAT.

Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 256-bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any website.

Guarantee
We guarantee your complete satisfaction.

Getting in touch with us
If you need to reach us, please email us, or telephone, or write to us using the address shown above.

Privacy Policy
You can view our Privacy Policy online.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive:
http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via phone are subject to a cancellation fee.

REFUNDS / RETURNS POLICY

Refunds may occasionally be given at the discretion of the management. Due to the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers.

We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.